Home / Leadership & Management

Leadership & Management

Leadership & Management

10 customer metrics to judge your quality of service

10 customer metrics to judge your quality of service

Apparent aspects: include the appearance of your equipment , personnel,  materials and means of communication. Trust: the ability to meet the promises you made,  provide the services required in a reliable manner. Response: the desire to help customers and provide services to them immediately upon request. Competence: Having the ability …

Read More »

people management through change

people management through change

in order to understand why we need people management through change. we need to understand the change first. According to (Charron, Harrington, Voehl, & Wiggin, 2014, p. 436) “Business conditions change and yesterday’s assumptions and practices no longer work”. which will lead the organizations to change its operation and/or processes …

Read More »