- Apparent aspects: include the appearance of your equipment , personnel, materials and means of communication.
- Trust: the ability to meet the promises you made, provide the services required in a reliable manner.
- Response: the desire to help customers and provide services to them immediately upon request.
- Competence: Having the ability and skills to provide the services required by customers.
- Fitness: the availability of the qualities of tact and politeness and gentleness of creation in the person of the service provider.
- Credibility: the absolute trust and reliability of the service provider and full delivery.
- Security: No risk or suspicion associated with the service.
- Availability: Easy access to and contact with the service provider if necessary.
- Communicate: Informing your customers of all details in easy language.
- Understanding: Making an effort to understand customers’ wishes, needs and demands.
Association for Project Management (APM) publish their report on the Project Management “Salary and Market …