Home / Leadership & Management / 10 customer metrics to judge your quality of service

10 customer metrics to judge your quality of service

  1. Apparent aspects: include the appearance of your equipment , personnel,  materials and means of communication.
  2. Trust: the ability to meet the promises you made,  provide the services required in a reliable manner.
  3. Response: the desire to help customers and provide services to them immediately upon request.
  4. Competence: Having the ability and skills to provide the services required by customers.
  5. Fitness: the availability of the qualities of tact and politeness and gentleness of creation in the person of the service provider.
  6. Credibility: the absolute trust and reliability of the service provider and full delivery.
  7. Security: No risk or suspicion associated with the service.
  8. Availability: Easy access to and contact with the service provider if necessary.
  9. Communicate: Informing your customers of all details in easy language.
  10. Understanding: Making an effort to understand customers’ wishes, needs and demands.

Salem Alanzi Administrator
Project Manager
Arabic blogger, writing about project management ,human resources , startups thoughts and business ideas.
×
Salem Alanzi Administrator
Project Manager
Arabic blogger, writing about project management ,human resources , startups thoughts and business ideas.

About Salem Alanzi

Arabic blogger, writing about project management ,human resources , startups thoughts and business ideas.

Check Also

Project Managers Salary and Market Trends 2019

Project Managers Salary and Market Trends 2019

Association for Project Management (APM) publish their report on the Project Management “Salary and Market …

Leave a Reply

Your email address will not be published. Required fields are marked *